What happens to professionals when bureaucracy and prosocial motivation collide?
In a new study published in Public Administration, prof. Bram Steijn and I show that red tape (burdensome rules and procedures) decreases the job satisfaction of public professionals by limiting their ability to have contact with and impact on their clients.
The study also shows that the negative impact of red tape is stronger in highly prosocially motivated employees, as they are more vulnerable to factors that limit their ability to contribute to others. The study was conducted using a survey among youth care professionals in The Netherlands. In this context, the respondents are currently involved in a national policy reform that aims to reduce unnecessary bureaucracy and improve the interactions between professionals and their clients. The study is the second academic article in my project prosocial motivation. The article can be accessed through this link.