New article in Public Administration: Relational job characteristics and job satisfaction
In a new study published in Public Administration, prof. Bram Steijn and I show that red tape (burdensome rules and procedures) decreases the job satisfaction of public professionals by limiting their ability to have contact with and impact on their clients. The study also shows that the negative impact of red tape is stronger in highly prosocially motivated employees, as they are more vulnerable to factors that limit their ability to contribute to others.
The study was conducted using a survey among youth care professionals in The Netherlands. In this context, the respondents are currently involved in a national policy reform that aims to reduce unnecessary bureaucracy and improve the interactions between professionals and their clients. The study is the second academic article that follows from the project Prosocial Motivation in Youth Care. An earlier article focused on the relationship between prosocial motivation and support of professionals for the national policy reform.
The article can be accessed through this link.